# **The Performance Platform For Wireless Retail**

Turn every associate into a trusted mobile expert. Our platform gives you the tools to certify knowledge on the latest plans and devices, coach on consultative selling, and onboard new hires with confidence.

[See a Demo](https://arcade.co/learn-more)

## Build a Team of Mobile Experts

#### From new hires to seasoned pros, we provide a complete system to ensure every employee has a deep knowledge of plans, devices, and promotions to maximize activations and earn customer loyalty.

#### Certify Plan & Device Knowledge

Use verbal AI certifications to guarantee associates are experts on your sales process, complex rate plans, and the features of every new device.

#### Accelerate Onboarding

Get new hires up-to-speed faster by letting them practice consultative selling and learn from roleplays and best-practice videos from your top sales reps.

#### Guarantee Effective Coaching

Ensure managers are conducting high-quality, consistent coaching sessions about sales performance and the latest carrier promotions.

CERTIFY AI

## **Master Every Plan and Promotion**

Can your team clearly explain the differences between unlimited plans or the latest trade-in offer? Use verbal AI skill checks to prove your team is knowledgeable and can confidently handle any customer question.

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ONBOARDING

## **Reward Early Milestones & Reduce Turnover**

Keep your best new reps. Automatically reward them for achieving key practice and certification milestones in their first 30 days, building the confidence needed to succeed in a fast-paced sales environment.

COACH AI

## **Coach on New Device Launches**

Make sure every new phone launch is a massive success. Equip your managers with specific coaching plans to guide associates on the key features, benefits, and sales tactics for the latest flagship devices.

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[See a Demo](https://arcade.co/learn-more)

## Frequently Asked Questions

#### **How can we keep reps updated on constantly changing plans and promotions?**

Our platform allows you to quickly create and deploy verbal certifications for every new plan or promotion. You can ensure every rep is up-to-date and communicating offers correctly in a matter of hours.

#### **How does this help new hires learn to sell complex products?**

It builds confidence through practice. New hires can watch your top reps handle tough questions about plans and trade-ins, then practice the same scenarios with AI roleplays before they interact with a real customer.

#### **How do you help us retain new hires?**

We focus on the critical first 30 days. By rewarding new hires for completing training and giving them a way to ask for help, we increase their confidence and make them feel supported from day one, a key factor in retention.

#### **Can we use this to prepare for a big new phone launch?**

Absolutely. It's the perfect tool to ensure your entire team is ready. You can create certifications on device specs, roleplays on selling features, and coaching plans all centered around the new launch.